CAPABILITIES

Program & Construction Management

Call Center & Operations Support

Hudson and Associates, LLC (Hudson) performs nationally as an infrastructure and transportation firm that specializes in operations and program management services for SMART Parking Systems to municipalities nationally. With the advent of ever-changing technology that drives parking solutions, from remote payment access to reservation of parking spaces, the Hudson team stays abreast of innovations in the industry that affect our clients bottom line.

Our call centers both remote and site based provide clients with an efficient and timely response for client services.

As a transportation firm, Hudson is adept at producing comprehensive transportation planning solutions that foster engagement, cooperative processes and strategies that bring desired results on behalf of our clients. Our staff’s wealth of expertise extends to multiple disciplines; program and construction management, planning, public engagement and public relations. These services enrich the various projects we are entrusted to bring to completion.

Certifications

ACDBE/DBE/MBE/WBE/SBE

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington

NAICS

561990 – Parking Services, Meters, Collections
812930 – Parking Services Valet, Lots
237310 – Construction Management
541611 – Planning
541820 – Public Relations
561422 – Call Centers
514618 – Other Management Consulting Services

DUNS – 003784093

Parking Management

Expertise in operations of parking systems includes management of over 8,000 spaces in large metropolitan areas to just over 200 spaces in valet operations, Hudson provides quality service in the areas of customer service, cash management/reconcilement, enforcement, dispatch, meter collections, meter maintenance, and systems integration.

Services

Program Operations
_______________________________________________
On/Off Street Enforcement Services
_______________________________________________
Lot/Valet Management
______________________________________________
Revenue Collections
_______________________________________________
Citation/Fare/Fee Processing

Planning

Engaging in transportation planning services that are performance driven, cooperative, and comprehensive; where short term and long term solutions for roads, streets and highways, multi-model systems, and mobility and safety are always a priority.

Services

Public Engagement
_______________________________________________

Public Relations
_______________________________________________

Social Media Strategies
______________________________________________

Graphic Community and Urban Outreach Studies
_______________________________________________

Infrastructure and Transportation Strategies
_______________________________________________

Collateral Document Development

Construction Management

Extensive experience serving clients in construction, program and operations management. Whether its transportation, parking services or vertical construction, our more than 100 years of combined experience always delivers on time and within budget.

Services

Project Management
_______________________________________________
Equipment Installation
_______________________________________________
Inventory Control
______________________________________________
Document Controls
_______________________________________________
Compliance Monitoring

Call Center & Operations Support

From Call Center operations and management to staffing of information services, Hudson provides a wide range of supportive services. Offerings include skilled customer service representatives, data imaging, payment processing, Standard Operating Systems manual development for municipal and aviation sectors.

Services

Call Center Operations (remote & site based)
_______________________________________________
Customer Contact Center
_______________________________________________
Systems Integration/IT
______________________________________________
Collections
_______________________________________________
Data Entry
_______________________________________________
Data Imaging
_______________________________________________
Document Controls
_______________________________________________
Marketing/Education Awareness

Public Relations

Design and management of effective, strategic communications processes for transportation and construction projects that enhance and build consensus and public trust among stakeholders, community leaders and clients.

Services

Print Media
_______________________________________________
Electronic Media
_______________________________________________
Marketing
______________________________________________
Graphic Design
_______________________________________________
Collateral Development

“Working with Shelia and the Hudson Team is always a great experience. Their service is stellar, and they always focus on the customer first"

Benoit Reliquet

President, Flowbird NAM

“Hudson consistently deploys new business practices that enhance and improve service, and the Hudson team has proven their commitment to Charleston International Airports philosophy and customer experience of; Welcome, Your Travels, Our Pleasure. Members of our executive staff have witnessed Hudson’s staff exceed in providing quality customer care by being accommodating when needed and very attentive to detail as they move vehicles through valet, process keys, and handle payment transactions daily.”

Spencer Pryor

Spencer Pryor, Deputy Director and Chief Communications Office, Charleston International Airport

“Hudson served on the Kwame Program and Construction Management teams for the St. Louis-Lambert Airport Experience Program, and for the St. Louis Public School District. On both of these capital projects, Hudson provided valuable compliance and outreach services integral to the success of the programs and is a well-qualified team player in delivering a successful project.”

Joshua Randall

President, KWAME Building Group

“The professional support received by the Hudson and Associates team made the installation, configuration and deployment of product a very positive experience for all involved. The knowledge and experience in set up and parking operations is an invaluable resource when looking to outsource professional installation and removal services…Good attitudes emulating the best industry practices with a great team is exactly what we were looking for… The Hudson and Associates team delivered!”

J.W. (Jim) Taylor

Business Development Manager, MacKay Meters

Ms. Hudson and her team were invaluable in keeping the On-Street operations services running smoothly while my office completed a rigorous procurement process to upgrade the hardware and software units within our program.

TISHAURA O. JONES

Mayor, City of St. Louis