PROJECTS
Parking Violation Bureau (PVB)-City of St. Louis
Project Description
Hudson and Associates, LLC (Hudson) is currently providing management of the Ticket Processing Program at the Parking Violation Bureau (PVB). Hudson hires the staff, and manages the Customer Call Center’s revenue collection services. In addition to daily operations, Hudson develops and implements policies and procedures to support regulations and business practices under municipal and state legislation. Hudson also manages customer relations, coordinates and schedules adjudication hearings as required by law. Hudson staff includes cashiers who process all ticket payments by cash, check and credit card in addition to updating citizen profiles through the Electronic Ticket Management System (eTIMS). All tickets, correspondence, or images associated with the ticket(s) are scanned daily, and manually and electronically filed via (eTIMS) within 24 hours of the date received and documented by Hudson Data Imaging Clerks. Document controls are implemented to ensure that historical data is recorded and properly archived.
Project Details
Client : City of St. Louis
Date : 2016
Skills : Planning, Project Management, Public Relations
Ms. Hudson and her team were invaluable in keeping the On-Street operations services running smoothly while my office completed a rigorous procurement process to upgrade the hardware and software units within our program.