PROJECTS

Parking Violation Bureau (PVB)-City of St. Louis

Project Description

Hudson is currently providing management oversight on the Citation Processing Program at the Parking Violation Bureau (PVB), for the City of St. Louis. Hudson’s primary responsibility is to manage and operate day-today activities and payment transactions, including reconciliation of all revenue services designed to collect fine and fees for the operations. Hudson also staffs and manages the Customer Call Center’s revenue collection services. In addition to daily operations, Hudson develops and implements policies and procedures to support regulations and business practices under municipal and state legislation. Hudson manages customer relations, coordinates and schedules adjudication hearings as required by law. Hudson staff includes cashiers who process all ticket payments by cash, check, and credit card in addition to updating citizen profiles through the AIMS Ticket Management System (AIMS). All citations/tickets, correspondence, and images associated with the citation(s) are scanned daily, then are physically and electronically filed via AIMS within 24 hours of the date received by Hudson Data Imaging Clerks.  This includes payments by mail, online, 3rd party IVR, and by meter. Document controls are implemented to ensure that historical data is recorded and properly archived.