Parking Service Technicians provide a vital link between the customer, parking management team and facilities operations supervisors.  They provide service to parkers needing assistance upon request and are responsible for operational and maintenance activities for airport parking facilities. Must have excellent customer service skills. Duties include assisting parkers with vehicle service: maintaining parking facilities and related equipment: assist with preventing theft and damage to vehicles and facilities by patrolling parking lots and garages routinely; traffic direction and ensuring parking spaces are well maximized by keeping them orderly and clean. 

Parking Service Technicians must understand basic mechanical functions of a vehicle and how to use the proper tools for various job services. You must be able to lift a minimum of 25 pounds and have a valid driver license. The Parking Service Technician will report directly to the Operations Manager, and to all Site Managers and Supervisors scheduled for each shift. This is a 24/7 airport parking operation, candidates and must be available to work their required shift or such other times as the management of the parking operation may require. Starting hourly wage $13.00 plus tips.

The typical duties, tasks, and responsibilities commonly associated with the role are presented in the job description example below:

• Assist parkers with disabled vehicles (example: vehicle jumps, inflating flat tires, lockouts).
• Placement of signage throughout parking facilities
• Cleaning of parking lot and garages and removal of debris.
• Traffic direction and curb management – directs patrons to locations with parking availability when required
• Utilize barricades for traffic direction and restricted parking
• Assist and escort customers when locating their vehicles
• On customer request, call for tow trucks or cabs
• Assist patrons with safely exiting parking lots and garages
• Performs minor repairs on PARCS entrance and exit parking equipment, loading tickets, un-jamming devices, etc.
• Monitor trash receptacles in all lots including valet lots and empty when needed.
• Report facility repairs to parking management.
• Maintaining daily report checklists
• All other duties as assigned

Capabilities:

• Ability to read and interpret Standard Operating Procedures, maintenance instruction, safety, and compliance manuals, as well as industry standards and trends
• Must be able to adapt easily to shifting priorities
• Remain focused and calm during stressful or crisis situations
• Able to adhere and implement procedures and guidelines when performing duties
• Good interpersonal, communication, and customer service skills
• Successfully complete all relevant training courses and field training
• Ability to perform physically demanding tasks, including carrying moderately heavy loads, squatting, bending, pushing, and pulling
• Ability to maintain high standard of productivity and efficiency while standing for long periods

Experience and/or Education: 

• Proven excellent organizational skills to include: 
  • Communication 
  • Process and procedure development skills.
• Educational background
  • High School Graduate or GED equivalent
  • Some College, trade, or relevant experience preferred
  • Must maintain a clean driving record.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

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Description:  The Valet Key Attendant is responsible for dispatch, securing patron keys and the valet retrieval process at the discreet lot. Will assist with curb management, lane control and other duties as assigned.

Job Purpose: We are looking for a dependable individual to process all valet arrival transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.  Starting hourly wage, $12.00 to $12.50 per hour plus tips.

Reports To:   Operations Manager

Cashier Skills we are looking for:

• High Energy Level
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• General Math Skills
• Basic Computer Skills
• Knowledgeable of Basic Safety 
• Basic Job Knowledge

Job Responsibilities: 

• Greet customers, promote good customer relations by consistently providing ticket information and securing keys.
• Maintain clean and tidy work area.
• Perform other duties as assigned.
• Help direct traffic to keep the flow of cars clean and organized.
• Greet all customers by name, take care of their needs, and develop a rapport with each person parking with us. 
• Open and close doors for every customer upon arrival and departure. 
• Assist guests with luggage from vehicle and to vehicle, as necessary.  
• Turn off each car and remove keys.
• Provide each customer with a valet ticket and communicate the retrieval process.  
• Provide a self-reliant attitude when needed. Must be able to work with or without supervision. 
• Resolve customer complaints, guide them when needed and provide relevant information.

JOB REQUIREMENTS

Education and Experience:

• High School Diploma or its equivalency
• Parking or hospitality experience is preferred, but not required.
• 1 year customer service experience

Technical Skills:

• Strong time management and organizational skills 
• Basic PC knowledge and familiarity with electronic equipment (example: cash register, scanners, money counters etc.).
• Great communication skills (verbal and written) with the ability to liaise at multiple levels.
• High level of accuracy  
• Attention to detail 
• Ability to relate well with others and work in a team environment.
• Ability to work under pressure.

Physical Demands: 

• Willingness to work in the elements — heat, wind, snow, rain, etc. 
• Ability to lift, push and pull at least 50 pounds. 
• Ability to stand, walk and run for extended periods of time. 
• Ability to bend, stoop, squat and lift frequently throughout a shift. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Certification/Licenses/Special Requirements:  None

Notice: 

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

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This position reports to the Operations Manager for Hudson, and for purposes of the project the Manager on Duty at Nashville International Airport (BNA). This position maintains the cleanliness of the BNA Park parking facilities and must have a general knowledge of various equipment operations as well as a basic understanding of cleaning and snow removal/treatment equipment, building maintenance, and comprehension of Airport Procedures and Standard Operating Procedures manual (SOP) for the position. Job duties include but are not limited to; performing a variety of manual work and maintenance Airport facilities, preventative maintenance of equipment, and other duties as assigned. Customer service skills required. Applicants must be able to work outdoors and in inclement weather and can lift 40 lbs.

Starting pay range: $13.00 hourly + tips.  Full-time and part-time positions available. Hudson and Associates, LLC also offers a benefits package including health, dental and vision insurance as well as a 401K. 

Duties/Responsibilities:

Trash Removal

Clear trash and debris from Terminal Garages, surface lots, cashier booths, drive lanes, valet lounge, and all other areas as identified by the Metropolitan Nashville Airport Authority (MNAA).

Weatherization / Snow Removal

As the weather dictates the Maintenance and Janitorial CSR will be responsible for treating and removing snow from lots and garages on sidewalks, access points, walking paths around cashier booths, and all other areas as identified by the MNAA.

Customer Assistance 

Help customers as needed with the following:

• • Jump starts
  • Air in tires
  • Locating lost vehicles
  • Lock-outs

Additional duties:

• Perform a “Vehicle Inspection” of the company vehicle you will be driving during your shift. This MUST be completed BEFORE the beginning of your duties. Report any vehicle or property damage immediately to your manager.
• Monitor trash cans in all lots including valet lots and empty when needed.
• Report suspicious persons or activity to the Manager on duty
• All other duties as assigned.

Experience and/or Education: 

• High School Graduate
• Must maintain a clean driving record.
• Organizational skills to include: 
  • Ability to complete all paperwork required
  • Excellent Communication 
  • Teachable attitude

Performance Standards/Goals: 

• Physical demands are representative of those primarily encountered in an outdoor environment.
• Environmental factors are described as representative of those encountered while performing the essential functions of this job.
• 95% or more the functions are performed outside so regular exposure to job sites will occasionally expose one to extreme weather and noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

 

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The Cashier is responsible for the collection of monies from Airport parking patrons at St. Louis – Lambert International Airport.  This position reports directly to the Hudson Site Manager or Manager on Duty when not available. Responsibilities include:

• Ticket collection and accountability
• Processing credit card transactions 
• Discount coupons and gift certificates
• Special event passes
• Lost tickets 
• Completes Cashier Shift Reports
• All other duties as assigned. 

Experience and/or Education: 

• High School or GED required.
• Skills to include 
  • Computer literacy
  • Exceptional money handling experience
  • Customer courtesy 
  • Excellent attendance history 
  • team player
• Proven ability to understand and follow Super Park policies and procedures.
• Proven experience in the ability to deal courteously with customers in stressful situations.

Performance Standards/Goals: 

• Expectations for performance behavioral responsibilities must be met.
• Environmental factors as described are representative of those encountered while performing the essential functions of this job.

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Description:  Cashier is responsible for taking money in the form of cash, check, or credit card from patrons as a form of payment on an outstanding valet ticket. They will scan items into the data base, provides change, balances drawer daily, and processes card transactions.  

Job Purpose: We are looking for a dependable cashier to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.  The cashier also maintains our database by entering new and updated handwritten valet parking tickets. Starting wages $12.00 to $12.50 per hour plus tips.

Reports To:   Operations Manager

Cashier Skills we are looking for:

• High Energy Level
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• General Math Skills
• Basic Computer Skills
• Knowledgeable of Basic Safety 
• Basic Job Knowledge

Job Responsibilities: 

• Handle cash and debit payments and process credit card transactions with customers.
• Issue receipts for customer making payments. 
• Complete all required paperwork and reports accurately to account for all collected parking ticket revenue.
• Resolve customer complaints, guide them when needed and provide relevant information.
• Greet customers, promote good customer relations by consistently providing ticket information at all times. 
• Print and mail out correspondences. 
• Maintain clean and tidy work area.
• Perform other duties as assigned.

JOB REQUIREMENTS

Education and Experience:

• High School Diploma or its equivalency
• 1 year cash handling experience is preferred.
• 1 year customer service experience

Technical Skills:

• Strong time management and organizational skills 
• Basic PC knowledge and familiarity with electronic equipment (example: cash register, scanners, money counters etc.).
• Great communication skills (verbal and written) with the ability to liaise at multiple levels.
• High level of accuracy  
• Attention to details and mathematical skills.
• Ability to relate well with others and work in a team environment.
• Ability to work under pressure.

Certification/Licenses/Special Requirements:  None

Notice: 

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

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Job Description: We are looking for a General Laborer/ Meter Collector who has great integrity and knowledge of the city.  The successful candidate will be responsible for daily collections of parking meters within a specific area, and sorting, bagging, computing, and recording all cash received.  The General Laborer/ Meter Collector is required to make the necessary deposits daily.  Our General Laborer/ Meter Collectors are expected to make collections within a allocated time period, accounting for all currency collected, and ensure that products and equipment are kept in the best possible condition. This shall include a regime of cleaning and preventive maintenance of parking meters.   This position plays a vital role in achieving our customer service goals and revenue growth objectives.  Reports to the Parking Services Manager/ Field Supervisor.

Skills we are looking for:

• Excellent communications skills
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Knowledgeable of city grid 
• Knowledgeable of Basic Safety Measures 

JOB CONDITIONS:

Job site conditions may be hazardous at times. You’ll be responsible for keeping up with the latest safety measures and ensuring they’re in place for the benefit of the public and all crew members. You may have extensive contact with the public and will be responsible for keeping accurate records of daily activities.

Job Responsibilities: 

• Collect coins from parking meters on an assigned route 
• Report existing or potential work hazards to Collection Driver
• Document ALL field activities 
• Report meter theft or vandalism
• Perform simple repairs on parking meters
• Respond professionally to questions and complaints from the general public 
• Responsible for proper check in/out of property, including tools, uniforms and vehicles 
• Complete all required paperwork and reports in a timely and accurately manner 
• Present daily reports as assigned, detailing service performance
• Reports and records the condition of parking meters during collection routes
• Report faulty/broken meters to Collection Driver
• Remove parking meters when instructed
• Maintain clean and tidy work area
• Perform other duties as assigned

Job Description: The Lead Technician/Shop Coordinator performs routine meter repairs and maintenance activities in a variety of work environments. This is a lead position with supervisory responsibilities for day-to-day operations of the meter services division. Duties include planning, developing, coordinating, administering, and evaluating projects. Applies processes, procedures, systems, and standards to tasks; plans and administers workflow; and ensures compliance with applicable Federal, State, and Local laws, city regulations, codes, and/or standards.  Also develops schedules, in addition to assign, guides, and monitors the daily activities and equipment in the building.  Supervises a team and conducts hiring, site and policy and procedures training, performance evaluations, in addition to maintaining a healthy and safe work environment. Performs a variety of meter repairs and maintenance duties across many platforms. This position plays a critical role in keeping meter operations up and running efficiently. Provides leadership to the maintenance department and maintains equipment and the shop area. Operates maintenance equipment and vehicles, making a class E valid driver’s license essential.

Working as a Lead Technician/Shop Coordinator requires one to be physically agile as there is a lot of physical activity involved. One needs to possess knowledge of maintenance machinery and equipment and have some experience operating them.  This shall include a regime of cleaning, painting, and preventive maintenance of parking meters.   This position plays a vital role in achieving our customer service goals and revenue growth objectives.  Reports to the Parking Services Manager 

Skills we are looking for:

• Excellent communications skills (verbal & written)
• Dependable
• Productive
• Customer Service Focused
• Knowledgeable of machinery and equipment
• Maintains Professionalism
• Attention to Detail
• Knowledgeable of city grid 
• Understands Human Resource Policies
• Supervisory Experience
• Knowledgeable of Basic Safety Measures 
• Always displays integrity
• Strong time management and organizational skills 
• Basic PC knowledge and technology
• High level of accuracy, speed, and data entry skills 
• Ability to relate well with others and work in a team environment
• Ability to work under pressure
• Self-motivated with the ability to work unsupervised

JOB CONDITIONS:

Job site conditions may be hazardous at times. You’ll be responsible for keeping up with the latest safety measures and ensuring they’re in place for the benefit of the public and all crew members.  You may be required to work in various weather conditions and walk for extended periods.  You may have extensive contact with the public and will be responsible for keeping accurate records of daily activities.

Job Responsibilities: 

• Direct and supervise all meter maintenance and repairs 
• Clear and clean job sites of debris and other hazardous materials and ensure that they are restored to their original states
• Assist in handling inventory duties along with providing support in receiving, verifying, and storing office supplies
• Resolve all existing or potential work hazards
• Document ALL field activities 
• Perform simple repairs on parking meters
• Respond professionally to questions and complaints from the public 
• Responsible for proper check in/out of property, including tools, uniforms, and vehicles 
• Complete all required paperwork and reports in a timely and accurately manner 
• Present daily reports as assigned, detailing service performance
• Reports and records the condition of parking meters
• Remove parking meters when instructed
• Maintain clean and tidy work area
• Perform other duties as assigned

Education and Experience:

• High School Diploma or its equivalency
• Valid Class E Driver’s License and clean driving history

Physical Requirements:

Physical requirements include frequently lifting/carrying 50+ pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and a motor vehicle. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily outside with frequent exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Job Description:  The Lead Collection Officer’s position transports the collection crews to the designated locations in a timely manner to collects coins from City Parking Meters.  They are also responsible for sorting, bagging, computing, and recording all cash received.  The Lead Collection Officer is required to make certain that all the necessary deposits are accounted for daily.  We are looking for a Lead Collection Officer who has great integrity and knowledge of the city.  The successful candidate will be responsible for the transporting of the collection crews to the appropriate locations for daily collections of parking meters.  Our Lead Collection Officer is expected to supervise the collections team and make sure collections are done within an allocated time, accounting for all currency collected, and ensure that products and equipment are kept in the best possible condition. This shall include a regime of cleaning and preventive maintenance of parking meters.   This position plays a vital role in achieving our customer service goals and revenue growth objectives.  Reports to the Parking Services Manager. 

Skills we are looking for:

• Dependable
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Knowledgeable of city grid 
• Knowledgeable of Basic Safety Measures 
• Strong time management and organizational skills 
• Basic PC knowledge and familiarity with electronic equipment 
• Great communication skills (verbal and written) 
• High level of accuracy, speed, and data entry skills 
• Ability to relate well with others and work in a team environment
• Ability to work under pressure
• Self-motivated with the ability to work unsupervised

JOB CONDITIONS:

Job site conditions may be hazardous at times. You’ll be responsible for keeping up with the latest safety measures and ensuring they’re in place for the benefit of the public and all crew members. You may have extensive contact with the public and will be responsible for keeping accurate records of daily activities.

Job Responsibilities: 

• Complete collection routes daily and in a timely manner
• Oversee the collection of coins from parking meters on an assigned route 
• Maintain continuance communicate with radio dispatcher detailing meter conditions/issues and location
• Responsible for handheld audit box, collection keys, assigned vehicle and collection canister
• Report existing or potential work hazards 
• Document ALL field activities 
• Report meter theft or vandalism
• Perform simple repairs on parking meters
• Respond professionally to questions and complaints from the public 
• Responsible for proper check in/out of property, including tools, uniforms, and vehicles 
• Complete all required paperwork and reports in a timely and accurately manner 
• Present daily reports as assigned, detailing service performance
• Reports and records the condition of parking meters during collection routes
• Report faulty/broken meters
• Remove parking meters when instructed
• Maintain clean and tidy work area
• Perform other duties as assigned

Education and Experience:

• High School Diploma or its equivalency
• Valid Class E Driver’s License and clean driving history

Knowledge, Skills, and Abilities:

Knowledge of City streets Good public relations Ability to walk for an extended period Ability to exercise good judgement and tact in tenuous situations Ability to perform all the physical requirements of the position Work out-of-doors in all weather conditions Safe work practices

 

Physical Requirements:

Physical requirements include frequently lifting/carrying 15+ pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and a motor vehicle. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily outside with frequent exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Job Description:  Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. We are looking for mature dedicated employee to answer calls from a variety of stakeholders and communicate with mobile units for the appropriate response. Our Dispatchers are expected to be calm, clear and in control, especially in emergency situations. They should always know the appropriate responses, no matter the situation in accordance with established policies and procedures. The successful candidate will track and monitor situations by phone and radio, and document any situations reported by those in the field.  This position plays a vital role in achieving our customer satisfaction and revenue growth objectives. Reports to the Operation Manager and Office Supervisor. 

Skills we are looking for:

• Excellent communications skills
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Calm and Mature demeanor 
• Basic Computer Skills
• Knowledgeable of Basic Safety 
• Basic Job Knowledge

Job Responsibilities: 

• Dispatch work orders to Field Technicians, Collectors and Boot Officer in a timely manner 
• Co-ordinate activities of Field Technicians, Collectors and Boot Officer to ensure that service issues are resolved according to the contracted commitments
• Monitor Parking Enforcement Officer (PEO) activities, call orders, and breaks
• Document ALL dispatch and field activities 
• Manage files, call log, data log and correspondence in a monthly/yearly filing systems.
• Assist an administrative team with daily task and special projects
• Complete all required paperwork and reports in a timely and accurately manner 
• Present daily reports as assigned, detailing service performance
• Maintain clean and tidy work area
• Perform other duties as assigned

Education and Experience:

• High School Diploma or its equivalency
• 1-year administrative experience is preferred
• 1 -year customer service experience

Technical Skills:

• Strong time management and organizational skills 
• Basic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Work, Excel and Outlook skills)
• Great communication skills (verbal and written) with the ability to liaise at multiple levels
• High level of accuracy, speed, and data entry skills 
• Attention to details
• Ability to relate well with others and work in a team environment
• Ability to work under pressure

Physical Requirements:

Physical requirements include occasional lifting/carrying 25 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and data management. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily inside with limited exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Job Description:  Cashiers are responsible for taking money in the form of cash, check, or credit card from patrons for payment on outstanding parking citation/ticket. They will scan items into the data base, provides change, balances drawer daily, and processes card transactions. Hudson is looking for a dependable cashier to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.  The cashier also maintains our database by entering new and updated handwritten parking tickets.  Reports to the Operations Supervisor. 

Skills we are looking for:

• Great cash handling skills
• Good organizational skills. 
• Ability to work beyond the scheduled work hours.  
• Great clerical and office skills, familiar with standard formatting of documents and letters.  
• Great Communication Skills (Verbal, Oral, Writing)
• Great Personality and Interpersonal skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• General Math Skills
• Microsoft Word, Excel, and PowerPoint skills
• Strong time management and organizational skills 
• High level of accuracy, speed, and data entry skills 
• Ability to relate well with others and work in a team environment
• Ability to work under pressure
• Self-motivated with the ability to work unsupervised
• Strong phone contact handling and active listening skills

Job Responsibilities: 

• Effectively manage large amounts of money.
• Handle cash and debit payments and process credit card transactions with customers.
• Issue receipts for customer making payments 
• Complete all required paperwork and reports accurately to account for all collected parking ticket revenue.
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Keep records of customer interactions, process customer accounts and file documents
• Communicate with citizens via the (Parking Violation Bureau) to address inquiries regarding parking citations in a professional and courteous manner. 
• Responsible for fully understanding the business practices in accordance with the City of St. Louis Treasurer’s Office program and Hudson and Associates, LLC guidelines, policies, and procedures.
• Establish and maintain excellent customer service with each citizen call.
• Process paperwork for refunds.
• Research and review correspondence to determine action required.
• Continually maintain working knowledge of all parking codes, pricing, and procedures. 
• Complete all required paperwork and reports accurately.
• Resolve customer complaints, guide them when needed and provide relevant information
• Maintain clean and tidy work area
• Perform other duties as assigned by manager.
• Present a professional company image through communications and interactions with visitors, guest, and the management team.
• Greet customers, promote good customer relations by consistently always providing ticket information. 
• Print and mail out correspondences. 

Education and Experience:

• High School Diploma or its equivalency
• 1 year call center experience is preferred
• 1 year customer service experience
• Track record of over-achieving quotas
• Experience with MS Windows Applications, Micro Soft Office, Excel Spreadsheets, Internet research skills

 

Physical Requirements:

Physical requirements include occasional lifting/carrying 25 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and data management. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily inside with limited exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Job Description:  The Data Entry/Customer Service Representative (CSR) transfers data from paper format into our computer and database system.  This position is responsible for entering and updating customer information and receiving inbound calls from customers.  This initial inbound call maybe the customer’s first opportunity to understanding the parking citation policies for our city.  It is therefore imperative, that the Data Entry/Customer Service Representative (CSR) have a thorough understanding of all Parking Violations Bureau policies and procedures. We are looking for a customer-oriented service representative to act as a liaison, provide services, information and resolve any emerging concerns that our clients may have with a high level of accuracy.  This position will assist citizens by providing parking citation information, determining appropriate action to resolve problems, answering inquires, maintaining database, scheduling adjudicator appointments, data entry, and other duties as assigned. The goal is to ensure excellent service standards and maintain high customer satisfaction within a reasonable amount of time.  Reports to the CSR Supervisor. 

Skills we are looking for:

• Great organizational skills. 
• Ability to work beyond the scheduled work hours.  
• Great clerical and office skills, familiar with standard formatting of documents and letters.  
• Great Communication Skills (Verbal, Oral, Writing)
• Great Personality and Interpersonal skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• High Energy Level
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• General Math Skills
• Basic Computer Skills
• Knowledgeable of Basic Safety 
• Through Job Knowledge

Job Responsibilities: 

• Prepare, compile and sort documents
• Transfer data from paper format into files and data systems
• Scan, save and upload documents into data base system
• Save and store completed documents in secure location
• Effectively manage large amounts of incoming calls
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Keep records of customer interactions, process customer accounts and file documents
• Communicate with citizens via the call center (Parking Violation Bureau) to address inquiries regarding parking citations in a professional and courteous manner. 
• Establish and maintain excellent customer service with each citizen call.
• Continually maintain working knowledge of all parking codes, pricing, and procedures. 
• Complete all required paperwork and reports accurately.
• Resolve customer complaints, guide them when needed and provide relevant information
• Additional Duties as assigned by managers

Education and Experience:

• High School Diploma or its equivalency
• 1 year call center experience is preferred
• 1 year customer service experience
• Track record of over-achieving quotas
• Experience with MS Windows Applications, Micro Soft Office, Excel Spreadsheets, Internet research skills

Physical Requirements:

Physical requirements include occasional lifting/carrying 25 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and data management. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily inside with limited exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

 Job Description:  Call Center Customer Service Representative (CSR) receives inbound calls from customers.  This initial inbound call maybe the customer’s first opportunity to understanding the parking citation policies for our city.  It is therefore imperative, that the Call Center Customer Service Representative (CSR) have a thorough understanding of all Parking Violations Bureau policies and procedures. We are looking for a customer-oriented service representative to act as a liaison, provide services, information and resolve any emerging concerns that our clients may have with a high level of accuracy.  This position will assist citizens by providing parking citation information, determining appropriate action to resolve problems, answering inquires, maintaining database, scheduling adjudicator appointments, data entry, and other duties as assigned. The goal is to ensure excellent service standards and maintain high customer satisfaction within a reasonable amount of time. Reports to the CSR Supervisor.

Skills we are looking for:

• Great organizational skills. 
• Ability to work beyond the scheduled work hours.  
• Great clerical and Microsoft office skills, familiar with standard formatting of documents and letters.  
• Great Communication Skills (Verbal, Oral, Writing)
• Great Personality and Interpersonal skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong time management and organizational skills 
• High level of accuracy, speed, and data entry skills 
• Ability to relate well with others and work in a team environment
• Ability to work under pressure
• Self-motivated with the ability to work unsupervised
• Strong phone contact handling and active listening skills

Job Responsibilities: 

• Effectively manage large amounts of incoming calls
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Keep records of customer interactions, process customer accounts and file documents
• Communicate with citizens via the call center (Parking Violation Bureau) to address inquiries regarding parking citations in a professional and courteous manner. 
• Responsible for fully understanding the business practices in accordance with the City of St. Louis Treasurer’s Office program and Hudson and Associates, LLC guidelines, policies, and procedures.
• Establish and maintain excellent customer service with each citizen call.
• Perform other duties as assigned by managers
• Present a professional company image through communications and interactions with visitors, guests, and the management team.

Education and Experience:

• High School Diploma or its equivalency
• 1 year call center experience is preferred
• 1 year customer service experience
• Track record of over-achieving quotas
• Experience with MS Windows Applications, Micro Soft Office, Excel Spreadsheets, Internet research skills

Physical Requirements:

Physical requirements include occasional lifting/carrying 25 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and data management. Subject to walking, standing, sitting, and kneeling to perform essential functions. Working conditions are primarily inside with limited exposure to temperature extremes, dust, damp/wet surfaces, and high noise levels.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Hudson and Associates, LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.